Website Maintenance
Website Care Plans
Keeping your online website up-to-date is one of the most important strategies to boost your presence online. Website care plan support from us make it so that not only will your website be up-to-date at all times, but we will perform all of the work for you!
Website Support
Your website needs continual attention and support, so you can focus on your business and do what you do best. We offer top quality hands-on support with a full support desk to take care of all your website needs.
Our monthly website support plans, called “Care Plans” offer you peace of mind that every month we will be on hand, rain or shine, to update your website, monitor its uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforeseen and timely issues.
Peace of Mind
Peace of Mind that your website will run the latest version without conflicts.
Experienced Professional Team
Experienced Website Professional Team for an affordable price. We have a full team to support you and your needs.
Support Desk
Support Desk you can email with a quick turnaround of 1-2 business days.
Access
Access to additional web design and development services. We only work with clients on a Website Care Plan
Our Care Plans
Basic Plan
- Software Updates – WordPress Core and Plugins
- Manual Website Check after Updates
- Daily Website Backups w/ Restoration
- Daily Security Monitoring
- Daily Uptime Monitoring
- Database Optimization and SPAM clean-up
- Monthly Performance Scan
- Email Support Ticket Desk
- 30 Minutes of Support Time Included
- Monthly Maintenance Report w/ Google Analytics report
- Cancel Anytime, No Long-Term Contract
Premium Plan
- Premium Hosting with SiteGround
- Termageddon License for Custom Privacy Policy & Term of Services Pages
- Software Updates – WordPress Core and Plugins
- Manual Website Check after Updates
- Daily Website Backups w/ Restoration
- Daily Security Monitoring
- Daily Uptime Monitoring
- Database Optimization and SPAM clean-up
- Monthly Performance Scan
- **Bonus Features (listed below)**
- Email Support Ticket Desk
- 60 Minutes of Support Time Included
- Monthly Maintenance Report w/ Google Analytics report
- Cancel Anytime, No Long-Term Contract
- 30 min Consulting Session every month with phone support
- Priority support desk
- *Required for E-Commerce, Membership and advanced functionality sites
**Premium Plan Bonus Features included in your care plan**
$99/year Termageddon license for custom Privacy Policy & Terms of Service pages. $827 worth of plugin license use including Divi Builder, Divi theme, custom form, advanced custom fields, Rank Math SEO, UiPress dashboard, HappyFiles, and more as long as you are a care plan client.
Have Additional Questions?
Reach out today to get started and put your website woes behind you!
Care Plan FAQ
What types of websites do you support?
We work exclusively with WordPress. At a time that prioritizes SEO, WordPress sites are some of the most solid and high-performing. By employing our services, your web site’s efficacy-and ease of use-will take an upward turn! We handle everything, including website development, updates, technical assistance, and support with your comfort and convenience in mind.
What kind of website support do you provide?
We can implement new updates, enhance your function, strengthen website security against vulnerabilities, and fix other identified problems.
Does my website need to be on a care plan to get support from your team?
A care plan is the foundation of a healthy WordPress website. It should cover essential items like backups, security & performance checks, malware protection, plugin updates and much more. Your site needs to be stable before we do anything else!
When BRVS onboards your website into our care plan we also run it through full diagnosis including things like checking parent themes (such as Child Theme Usage) function php files are correctly used and whatever else might need attention before digging deeper into custom features of websites not under this plan
How do I track my open support requests?
We believe that open communication with our customers is one of our greatest assets. When you submit a support ticket, you’ll receive an email confirming your submission. You can respond to that email if you have any questions or comments about your request. Lastly, you’ll receive an email when we have closed your ticket. We are always happy to answer any questions you may have about your submission.
What is your response time?
Our support team will typically get back to you within 2 business hours on any support requests.
We will come to an agreement on an exact support policy that suits your needs, but typically we spend up to one hour trying to solve the issue before providing an estimate of time for how long it will take.
We resolve most issues within one hour that is why we do it that way.
For hosting-related issues or services covered by your care plan, we will resolve those items right away.
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